Today's consumer is incredibly savvy. They do their own research to make decisions about what company and services they want. This toilet paper review on Amazon alone illustrates consumers behavior quite well. If more than 5,000 people are willing to review toilet paper, what else do you think consumers are willing to research?
Getting Reviews and Managing them Appropriately!
Three simple things you can do to build your reputation:
Always respond to negative reviews by offering solutions and resolutions (not excuses)
We recommend that your Google My Business page have at least 500 words describing what you do and how you do it. The option to add a detailed description was moved to Google + in August of 2016, but it's still worth filling out! We also recommend a minimum of 20-30 photos for your GMB page. Remember, Google loves content and they want to provide users with relevant information and websites.
If you need help with making or improving your GMB page, we can assist! Not only can we help customers understand what sets you apart, but we can help improve your visibility so consumers can find you in the first place!
If you already have a Google My Business page, that's great! Naturally, your business will show up in more than once place especially if it's been around for some time. Hopefully you have been listed in directories like Yelp, Bing, and FaceBook. Building and managing reviews of your business in multiple directories can be quite challenging. We offer an amazing reputation management system that helps prevent mediocre reviews. Even better, you can automate sending requests to your clients for reviews and even send them a series of reminder email's all on auto pilot. The best part? You choose where the reviews are posted, so if you want to build reviews on different platforms you can offer options to your clients in one easy format.
To learn more about getting your business found on search engines, check out these 3 things you can do right now.